Guides & FAQs

Common EV charge point questions, queries and guides

For help using the Clenergy EV app, visit our support page here

We believe that information on EV charging should be accessible and easy to understand. Here you can find help with common EV charging and charge point questions, as well as useful guides. All of the information you need, without the jargon (unless you want to know the technical details).

What are the EV Charger Connector Types?

Different Electric Vehicles use different connectors based on manufacturer - and public chargers accommodate them all where possible.
The Cost of Charging an Electric Vehicle

You've just purchased an EV because of the fantastically low cost of charging. In this article, we're going to discuss factors that impact how much it costs to charge your EV.
The different EV charging speeds explained
How to Optimise your Electric Vehicle's Range

There are many factors that can impact how much range you will get out of your electric vehicle. This handy guide is here to help you understand why you might not be getting the optimum range.
How fast can my electric car charge?

The speed at which your car can charge depends on your vehicle and whether you are using a slow, fast, or rapid charger. The majority of cars will never hit the higher charge outputs on the Rapid charge points for the duration of the charge, as it can degrade the battery.
The Cost to Charge Your Electric Car
Where can I charge my electric vehicle with Clenergy EV?
How do I register with the Clenergy EV app?
How do I use the app to charge?
How do I add credit to my account?
Getting a Clenergy EV RFID card
Why have I been charged £30?
I haven’t received my registration email
My car isn’t available to select on your app?
What is OCPP and why is it important?

The Open Charge Point Protocol
What benefits are there with the open charge point network?
How do I use guest checkout?

For EV drivers who don't want to download the Clenergy EV app or create an account.
Can I make money from my electric charge point?
What is a closed electric vehicle charging network?
How do I change Charge Point provider?
How do I delete and close my account?
Is the range of electric vehicles short?
My charge won't start - what should I do?

What actions can you take to get a charge working on a public EV Charge Point? Below are some suggestions to get you started.
Why is the charge rate lower than advertised? Can I speed it up?

Does your charge point give a higher rate of charge than the one your currently experiencing? There could be a few reasons for that
Where can I find more information on Electric Vehicles?